Getting started

How to enable portal access for your customers?

Your customers can log in to your eCommerce site or portal to place orders or access their documents. The portal...

Updated Dec 06, 2025

How to update my payment method?

To update your payment method, click on the user icon on the top bar and click on My Account. Use the Add payment...

Updated Dec 06, 2025

How to configure email?

AccelGrid has default mail servers that let you send and receive emails out of the box. However, you can also...

Updated Dec 06, 2025

A basic guide to processing orders with packaging options

This guide is intended to give you an overview of how to process an order in AccelGrid from creating a sales order...

Updated Dec 06, 2025

Exporting data from AccelGrid

You can export your data from AccelGrid into a CSV or Excel FIle. To export records from AccelGrid, simply go into...

Updated Dec 06, 2025

Enabling 2FA (2 Factor Authentication)

Two-factor authentication (“2FA”) is a great way to improve the security of an account. Practically, it means...

Updated Dec 06, 2025

How to reset my password?

If you have lost your password or if you would like to reset your password, please use the Reset Password link on...

Updated Dec 06, 2025

How to use filters effectively to search for information

Click on the Filters button when you are on the list or kanban view of the module your wish to perform the search....

Updated Dec 06, 2025

How to stop receiving email notifications?

By default, AccelGrid sends email notifications for certain events that require your attention. However, you can...

Updated Dec 06, 2025

Setting up users

You can set up new users on Settings -> Users & Companies -> Users menu. Click on the Create button and enter the...

Updated Dec 06, 2025